Terms & Conditions

Terms and Conditions not already stated on our website are included here:

Our Legal Name: The name ‘Planter Bag Supplies’ is owned by HT Concepts Pty Ltd as trustee for the Williamson Family Trust – registered in Australia.

Returns & Refunds: Returns are accepted and refunds given for products supplied with manufacturer faults only. Any returns where the buyer’s situation has changed or the buyer changes their mind will not be accepted or given. Discretion may, however, be given in these instances.

Payment: Payment is by Paypal, or by credit card through the Paypal merchant facility we provide (You do not need a Paypal account to pay by Credit Card). Goods will not be sent unless payment is received.

Import Duty: We do not advertise any product pack sizes that are over USD $1000. If you incur any import duty, you are responsible for that payment to the relevant authorities.

Item Stock: We usually hold all the advertised items in stock, however sometimes due to unforeseen circumstances we may be out of a stock item. In that situation, we will let you know the approximate time the item will come into stock and give you the option of waiting or cancelling your order (or part order).

Our commitment: We strive to give the best service we possibly can – if you have any feedback or suggestions we would love to hear them. You can send us a message through the ‘contact us’ page.

Quality: All our products are brand-new and have never been used. They are high quality products suitable for growing plants.

Disclaimer: All care will be taken to ensure ours and your safety, but we (Planter Bag Supplies) will not accept responsibility for any mishap, injury or loss of any kind either caused by us, the freight carrier or the buyer.

Measurements: All Measurements that are provided by the manufacturers may or may not be 100% accurate for all products. We try to also include the correct measurements as measured by us. The industry standard for measuring a planter bag is to measure it when the bag is filled with soil already.